Saturday, July 30, 2016

Responding to Rosalinda Randall

What does a writer do when she runs out of words? She borrows an intelligent article from her friend, Rosalinda, who talks sense and politeness in spite of some people's rudeness and ignorance.
by Joyce Oroz
July 2016

Summer is a great time to dine outdoors, take a walk around the neighborhood, or take a day off. Whatever you do, I hope you're enjoying it.

We've all heard it; management sets the tone for behavior, productivity, and morale. Well then, why are there so many bad bosses out there? Why do they get away with bad behavior?

Send me a note about a boss's bad behavior. In the meantime, here are the top three transgressions that are sure to cause bad blood among employees:

1) Gossip. When the boss has a loose tongue, tosses about his/her personal opinions, talks about other managers, or divulges confidential information, it is a recipe for distress, mistrust, and an easy way to create employee cliques. You can bet that no one will be running to him/her to discuss anything of a personal nature!
2) Favoritism. When the boss favors one of his/her staff members, it will place all others on alert. Whether it's meeting with them behind closed doors, whispering in the hall, or meeting outside work hours, you can bet the others are wondering if they're missing out. Will they receive the same consideration for a promotion?  Additionally, this can create bad blood between the favored employee and coworkers.
3) Misuse of position is when the boss is chronically late or takes extra long lunches, expects staff to handle personal matters, uses intimidation to "motivate" employees, asks staff to lie or falsify information for him/her. HR might begin to wonder why the mad rush on "transfer requests."

If the criticism is coming from your boss, take it easy before responding. Think about it. Request to meet privately. Listen. Remain open and objective.

Blatant: You don't really think you have what it takes to get that job, do you?
Response: You might be right, but I've decided to go for it anyway - or -   I guess I'll find out.  (You just took the ornery wind out of their sail.)

Subtle:  I guess you haven't started that diet yet.
Response: No, but thanks for your interest. - or -   What do you mean? (A bit cheeky; they'll back-peddle so fast. And it could be fun to watch.)

The best response to criticism is a calm response. 

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Note: My advice is general and may not suit your particular situation. In addition, there is usually more than one way to handle a dilemma.
If you enjoyed reading this, please pass it on to your colleagues and friends.
Thank you. 

Kind regards,

Rosalinda Randall

Civility & Etiquette Speaker, Trainer, Media Source, Author
T: 650.871.6200